Customer Testimonials

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DealerRater Nov 24, 2021

Had a great experience doing business with Safford Ford. Knowledgeable, friendly and fair. Love my new Mach-E

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DealerRater Nov 23, 2021

I have a relatively unusual Ford-a Shelby Mustang. They take good care of it.

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DealerRater Nov 23, 2021

They were very professional. The service was faster than I expected (air bag replacement due to recall). They went above and beyond when they reset the tire pressure sensor. That was unexpected after seeing the “tire pressure low” light for almost a year. I truly recommend Safford Ford Salisbury MD for anyone who needs service on their vehicle. If I could- I would give them more than 5 stars.

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DealerRater Nov 23, 2021

Nice people. Timely. Answers calls to make appt. no leaving on hold and transferring.around

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DealerRater Nov 23, 2021

When my vehicle got hit by a car in the parking lot at the mall I was worried since I was not from this area & didn’t know body shops around or anything so I let Allstate make a few suggestions. They gave me Safford & I’m glad I ended up going with them not only was the repair done in the time allocated / estimated they were very professional throughout the whole process. When & if I need body work in the future I’ll for sure be coming back & using Safford

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DealerRater Nov 23, 2021

Very professional staff and excellent service. Came in for a simple problem and was out the door in less than an hour. Would recommend.

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DealerRater Nov 23, 2021

Know their stuff, repaired vehicle and took care of recall all in one session. Price was fair enough and repairs were much quicker than I had imagined as car is 13 years old and a hybrid.

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DealerRater Nov 22, 2021

Stacy in service provided excellent service as we have learned to expect. Brought F-150 in for first service and she added a pending recall to save us an additional trip to Salisbury and associated time.

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DealerRater Nov 22, 2021

From the start to the finish everyone was wonderful to work with. The salesman was very helpful though the process.

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DealerRater Nov 22, 2021

SAFFORD Ford service department, I had the pleasure of meeting Leah, who was very friendly & willing to answer all my questions. I was given a window of wait time, waiting area clean & very comfortable. Would recommend SAFFORD to all the Ford owners I know.

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DealerRater Nov 22, 2021

Always receive good service, Josh does and excellent job. I always ask for him, he stays in touch thoughout

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DealerRater Nov 22, 2021

Very good service and I would recommend to all. These guys make you feel at home.

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DealerRater Nov 22, 2021

Very nice to deal with, customer service was very nice. Will was a pleasure to work with and understood everything.

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DealerRater Nov 22, 2021

My car was in the body shop for minor body work. George was the tech working my car. I was very pleased speaking with George. His work was fantastic. I recommend him for anyone needing bodywork to their car.

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DealerRater Nov 22, 2021

I used Safford CDJR of Salisbury for warranty service on my Ram 1500 pickup. The repair was completed in a timely fashion and Jen from the service desk was very helpful and communicative. I will use Safford again for service if need be and I will recommend them to others.

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DealerRater Oct 22, 2021

Stacy was great in getting everything done that needed to be done to our car.

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DealerRater Oct 19, 2021

Friendly staff, in/out in less than an hour. Nice /quiet environment . Reasonable price for oil change.

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DealerRater Sep 21, 2021

Good service on a front differential issue. Service had vehicle for a week. Service Advisor (s) kept track of the progress.

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DealerRater Sep 10, 2021

The car appears to be repaired correctly It was returned very clean. I wish they did a better job keeping me updated on the progress

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DealerRater Jul 24, 2021

The people are very good and they do their best to help you with your service. The ability to interact with texting wads nice feature.

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DealerRater Jul 22, 2021

Prompt and excellent service. Friendly and professional service advisor streamlines the check in and check out/billing process. Definitely- Safford is a better way to service!

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DealerRater Jul 22, 2021

I liked this dealership because I didn’t have to wait long for someone to come help me even though it was a very hot day! Everyone was very professional!

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DealerRater Jun 13, 2021

They have a friendly staff that has good communication to the customers. They are well informed about the cars and can answer any questions that are asked

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DealerRater Jun 8, 2021

Great experience and communication throughout the car buying process. We would definitely come back to Safford when the need occurs to purchase another vehicle. Thank You!

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DealerRater Jun 2, 2021

I had a great experience, everyone was very professional, friendly and helpful. They went the extra mile to build a relationship and make sure I understood they valued my business. It was very refreshing.

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DealerRater May 2, 2021

I guess everything is okay. Leah communicated with me through the process. I’m only disappointed on how dirty me seats are from your technicians.

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DealerRater Mar 25, 2021

Personnel were friendly and helpful. They explained all my options very well. I never felt like I was being pressured into anything. They took care of all aspects of the sale and financing.

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DealerRater Dec 31, 2020

They were efficient and satisfactory to work with. They were always available with updates and relevant information , contacted other necessary offices to have the work cy

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DealerRater Dec 8, 2020

The dealership was very clean. Sanitation was in effect and all employees wore a mask. The employees were very helpful and friendly. I would definitely recommend using this dealership.

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DealerRater Oct 29, 2020

Very outstanding business! Very polite, patient, and understanding of my needs. Never tried to push me into anything except what I was interested in. They went above and beyond my expectations in all aspects of the sale. They made this a excellent experience for my son's fist vehicle purchase.

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DealerRater Sep 9, 2020

Safford service was great. Stacey, service advisor, was professional, knowledgeable and very helpful. She kept me updated the whole time. I will definitely take my vehicle back if or when necessary.

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DealerRater Jun 22, 2020

We used their Quick Lane repair facility and it was perfect for our tire trouble and oil change. It was clean and spacious and the staff acted quickly with relevant information. They also gave me a discount which was a huge help. Joyce was very helpful and friendly. We’ll be going back.

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DealerRater Mar 13, 2020

My family bought 3 beautiful used cars in 2 weeks with Bunk, best guy, knowledgeable, caring, professional! We’ll recommend Safford and we’ll be back!!

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DealerRater Nov 30, 2019

Stacey is the best service writter. . I love working with her. She always goes above and beyond to take care of me and my service needs

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DealerRater Nov 19, 2019

Josh Maxfield will be our family's "go to guy" for our vehicle service. When we bought our last 2 vehicles Josh was in sales and we bought both of our vehicles utilizing Josh as our salesperson. Our intent was to buy again utilizing Josh when we were ready for another vehicle. Now that Josh is in service we'll utilize Josh as he was as good for us in service as he was in sales. When we are treated right and fair and honest, we extend customer loyalty.

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DealerRater Oct 26, 2019

Tremendous , it is hard to find words that express the good feeling you get when entering Safford ford weather it is for sales or service and also knowing my family members will be given the same courtesy. Thanks Randy Persinger

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DealerRater Jul 18, 2019

Wonderful greeting by Robby and he directed us to a sales person Marquise. He was friendly, knowledgeable about the Ford Expedition we looked at. The entire team was kind resulting in the easiest purchase of a new vehicle ever made by my wife and I. Stafford has an outstanding team representing the dealership and Ford Company. Glad we stopped by this dealership.

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DealerRater May 15, 2019

Jami Jenkins was my salesperson. Her knowledge of the automobile I was considering. Was remarkable! Her customer service skills I rate on a scale of 1/10 with 10 being the best is a 10+.

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DealerRater Jan 27, 2019

Donna called me stating..they would like to by my 2012 Ford Escape..I agreed to come down on that Saturday..I drive off the lot with a 2015 Ford explorer no money down..

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DealerRater Nov 10, 2018

I was looking for a specific car at a pretty low price point (and I had to go slightly used to get it), so they just didn't have a car that was a fit. But over the months I was hemming and hawing and shopping, Marquise was very helpful, patient, and a complete pleasure to work with. Next time I am in the market for a car, I will certainly be stopping at Safford.

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DealerRater Oct 19, 2018

Everyone was congenial. Did everything they could to get us exactly what we wanted in every way . Cubicles are private and we felt at ease .

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