Customer Testimonials

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DealerRater May 18, 2022

They have a very friendly staff and the repair work on my Jeep was good

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DealerRater Apr 16, 2022

It was a pleasure dealing with the folks at Safford Ford in Salisbury. They really worked to earn my business and we’re always upfront with everything. Jesus Gomez was wonderful and the GM Darrell was actively involved

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DealerRater Mar 19, 2022

Noah was an excellent salesman. Courteous and professional. Highly recommended. The finance manager,Joe, tried selling me the warranty, in fact never told me what my payment would be without buying a warranty until I was signing paperwork, so be mindful of that. All other salespeople on the floor were great and personable as well. And whatever wasn't right, was made right which went a long way. If you are in the market for a new car, call Noah.

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DealerRater Mar 18, 2022

No flexibility on price. Short warranty unless purchased. Better customer relations but still spent hours to finalize financing.

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DealerRater Mar 17, 2022

Have always found the people at Safford Ford to be very friendly, professional and efficient! They took us right away and we were done in no time!!

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DealerRater Mar 17, 2022

First attempt to fix did not work. Second attempt was prompt and fixed the problem. Courteous and comfortable but too long. Scheduling could improve

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DealerRater Mar 16, 2022

The support and professionalism of safford staff was superb… the workmanship on my car is excellent…. The staff took the time to clean the car .. it looks new

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DealerRater Mar 14, 2022

Great service. Completed recalls very quickly. Provides access to loaner vehicle beings I'm 1 hour away from dealer. When paying for a wash and vacuum, it's not the best. Rims are always dirty and hatch was not vacuumed. The trim always looks so dull afterwards. (Nothing was in the back hatch area. I always ensure the vehicle is cleared out to ensure it's cleaned properly.)

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DealerRater Mar 12, 2022

As always, the service writer, Stacy greets me with a smile. She is on top of things. She goes out of her way to accommodate the customer. Your shuttle driver also was pleasant. And it's so nice that you offer the service.

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DealerRater Mar 12, 2022

Always pleasant and helpful. Service done in a timely manner. They let you know what your car needs but never push you to have it fixed if you are not ready to.

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DealerRater Mar 11, 2022

Colby went above and beyond to find us a deal that worked for us on our new Ford Expedition. He made the experience great!

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DealerRater Mar 10, 2022

Entire staff are friendly, respectful, and professional. I wish they were my local dealer as they have earned my trust and wish I could bring my truck them. Great deal and they delivered the vehicle to my front door! Thanks for a quick transaction and pleasant experience!

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DealerRater Mar 10, 2022

Employees were courteous, and very informative. My salesman Jesus Gomez was very Polite. My purchase was handled with no problems.

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DealerRater Mar 10, 2022

I was very impressed when the work went so well and quickly very good Thanks

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DealerRater Mar 10, 2022

Sales representative and manager went the extra mile to see I got exact vehicle I wanted in a timely manner at the best price.

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DealerRater Mar 10, 2022

They are always very easy to work with and get you in and out quickly.

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DealerRater Mar 7, 2022

Always on time with appointments and has great advice for my F-250 truck. Thank you.

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DealerRater Mar 5, 2022

I would surely recommend Safford Ford Lincoln to anyone searching for a new or used vehicle. Their salesmen are motivated to make a sale and the service department is stellar.

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DealerRater Mar 3, 2022

Ordering was easy, price was as expected. Friendly staff. Everyone was willing to help us

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DealerRater Mar 2, 2022

I was very pleased with my salesman Marquise! He was very knowledgeable about the vehicle I purchased and had all the answers to my questions. I recommend Safford Ford of Salisbury to everyone.

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DealerRater Feb 26, 2022

Professional and A+ customer service. Listened to my concerns and resolved my problems. Above and beyond attention from the service writers.

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DealerRater Feb 23, 2022

Kyle was very knowledgeable about the vehicle and was able to answers our questions. We were really just looking not sure if we wanted to buy yet but knew we wanted a different vehicle. And we couldn't pass up this deal.

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DealerRater Feb 22, 2022

Josh was great. To see my truck drive out was an awesome feeling. Thanks Josh, I’m coming back soon!

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DealerRater Feb 22, 2022

Very great service done! My truck was finished with its recall in good time. Joyce did very well with keeping me updated through the process!

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DealerRater Feb 22, 2022

Dropped my Bronco off for service- everything completed to my satisfaction and in a timely manner.

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DealerRater Feb 21, 2022

Greeting was very nice, everyone was helpful and courteous, and some good suggestions were made. Work skillfully done and on time. Driver that took me home and picked me up was nice and friendly and the car he very carefully drove was very clean. Overall, a good experience.

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DealerRater Feb 21, 2022

A very professional company and ready and willing to help. I will definitely be back.

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DealerRater Feb 16, 2022

Quick service detailed explanation of services provided Text messages and follow up after service provided

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DealerRater Feb 16, 2022

Always respectful & keep you updated & best dealership to deal with! Never had any issues, always satisfied!

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DealerRater Feb 15, 2022

Safford Ford goes the extra mile to make sure they meet your needs when purchasing a new or used vehicle. The Sales team works to get to know you on a personal level so they can ensure they meet you every need in a vehicle.

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DealerRater Feb 15, 2022

Staff were very professional and courteous with quick and accurate repair to my 2018 Explorer

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DealerRater Feb 12, 2022

Easy to get an appointment, they did exactly what I asked, I go here for all servicing, thank you.

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DealerRater Feb 10, 2022

Very polite and helpful. Answered every question I had. Will Mills was a pleasure to do business with. I will recommend Safford to my family a d friends

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DealerRater Feb 9, 2022

Had service appt .On time and took the correct amount of time.Accomodating staff.Thanks.

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DealerRater Feb 8, 2022

They have great service and the best pricing I have found on Delmarva so far. I have purchased my last three vehicles there.Employees are very courteous and helpful.

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DealerRater Feb 6, 2022

Very pleased with my purchase. Kyle led me through the process and offered me options, but I never felt pressured into anything I didn't want. He was also able to take much of my information online and through texts so that I could speed up the process since I had to travel nearly 2 hrs to get to this dealership. The local dealerships are marking up the 2022 For Mavericks for $5-10k+ with fewer options, while at Safford there was only a $2,500 (acceptable to me) markup and I felt like they actually cared about me making a purchase. I had ...

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DealerRater Feb 5, 2022

Safford representatives told us how long it would take to repair our car due to damage from a deer and they were true to their word. We were kept informed of their progress and car was delivered in time frame promised. Car drives well and repairs look good. Thank you Safford!

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DealerRater Feb 4, 2022

My wife and I were in a car accident which totaled our car out 1000 miles from home. I called the dealership, since it was close to where we were were staying, We were looking for a Maverick or Escape. Our number one choice was a Maverick. I received a call from Jesus the next day and reiterated our vehicle search. At the time of the call no Maverick’s were available for sale so he was going to check the status of the escapes on the lot. He called me back a little later that day advising me that someone ...

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DealerRater Feb 4, 2022

I worked with Marquise,, he was friendly and helpful. He answered all of my questions in a timely manner. I also spoke with Nikki and Joey. Both of them were also friendly and helpful

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DealerRater Feb 2, 2022

They were all really great to work with and we’re very helpful. It was a very easy process working with them.

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DealerRater Feb 1, 2022

I have always been treated with respect and fairness at Stafford Ford. Gus and Joey are the best! Don has been extremely helpful with excellent prices as well. Thanks for the help with my Mustang!

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DealerRater Jan 31, 2022

Always great customer service when I take my car to be serviced. Ask for Joyce she’s very nice.

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DealerRater Jan 29, 2022

We love our new Ford. The delivery process was exceptional and the staff was knowledgeable and friendly The sales staff kept me informed on when the vehicle was shipped from the factory and when it would arrive at the dealership.

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DealerRater Jan 24, 2022

Me and my husband are very satisfied with the purchase of our new Lincoln Nautilus and the way the whole transaction was handled. Sales consultant Noah was very helpful and everyone in financial department was very efficient.

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DealerRater Jan 24, 2022

Safford was very quick to respond to my husband's request of looking at a new Ford Bronco Sport. We received messages and emails from both Noah and Kyle at the Dealership. My husband submitted an online approval request for a Ford Bronco. He was approved and we received emails and text messages very shortly after that from 2 salesmen. We were met at the Dealership the next day with enthusiasm and excitement to show us the Ford Bronco Sport they had in stock. We were shown the vehicle and asked if we were interested in test driving it. We both ...

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DealerRater Jan 24, 2022

We love our new Ford. The delivery process was exceptional and the staff was knowledgeable and friendly. The vehicle was spotless upon delivery. The sales staff kept me informed on when the vehicle was shipped from the factory and when it would arrive at the dealership.

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DealerRater Jan 22, 2022

Had my oil changed, serviced, and new wiper blades. Scheduled appointment ahead of time. Communication was extremely good. Good appointment confirmation before and good follow up afterwards. Great experience.

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DealerRater Jan 20, 2022

Great service. Friendly people to deal with. I am very happy with the work they did.

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DealerRater Jan 20, 2022

I only dealt with the collision center they were courteous, prompt and fast. The finished job was beautiful and they washed my car. Thank you!

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DealerRater Jan 18, 2022

Everyone I dealt with was nice, they didn’t give me a quote until the job was basically done so I had no choice, paid more than expected.

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DealerRater Jan 17, 2022

The entire process of getting my truck from the ordering process to delivery of my truck was very easy and flawless. Everyone was very nice and knowledgeable.

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DealerRater Jan 15, 2022

Appt. was quick, was able to get shuttle ride home, and back to dealership for pickup when service completed. Everything seemed to go well. Happy with the service.

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DealerRater Jan 15, 2022

Great service and very professional staff. Purchased the truck in March and love it. Thanks

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DealerRater Jan 14, 2022

Great communication. It was annoying it took so long to get my vehicle with the pandemic but I do not fault the dealership.

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DealerRater Jan 12, 2022

Prompt, courteous service. Reliable service techs and knowledgeable customer liaison. I’ll not hesitate to go with them again if the need should arise.

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DealerRater Jan 10, 2022

A please dealing with Stafford. Professional in every way- service, repairs, communication. I am a return customer.

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DealerRater Jan 7, 2022

I experienced very good and timely service along with excellent communication regarding status and needs.

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DealerRater Jan 7, 2022

I bought the truck at a fair price and am happy with it. I I

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DealerRater Jan 4, 2022

Great customer service gus and Jerry got us the best deal when it wasn't right they worked till they got it

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DealerRater Jan 3, 2022

The staff is always polite and works quickly to meet the needs of the customer.

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DealerRater Jan 3, 2022

They were very accommodating. They fit me in at the last minute before Christmas. I would definitely recommend them.

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DealerRater Jan 2, 2022

Superior customer service easy to make appointment. Excellent shuttle service. Trusted technicians. Easy to work with and prompt.

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DealerRater Jan 2, 2022

Great sales team especially sales manager Daryl Rathel! Made buying experience go very smoothly! This is my 4th vehicle from Safford and never had a bad experience!

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DealerRater Dec 31, 2021

I find it easy to make an appointment when needed. I always wait while the truck is being serviced and I find the waiting area to be lovely. I am kept informed of the progress of my truck while waiting. The staff is friendly and knowkedgeable. I receive good customer service.

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DealerRater Dec 30, 2021

AWESOME Customer service , professional, friendly and knowledgeable. The best experience I have ever had. Thanks again for your professionalism.

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DealerRater Dec 27, 2021

Leah and josh were so helpful and nice thank you Safford for fixing my truck

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DealerRater Dec 26, 2021

It’s rare that you go in for Service and have ZERO complications. This was a first. Fast, polite, and zero hassle.

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DealerRater Dec 22, 2021

Great customer service, nice waiting area along with great shuttle service. Service includes car wash. Stacy is just wonderful to interact with very pleasant and always very accommodating.

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DealerRater Dec 20, 2021

Customer service was very helpful and aware of my needs. Updates and finally performed well

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DealerRater Dec 20, 2021

They are always pleasant and kind and have very good communication skills Thank you Josh

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DealerRater Dec 19, 2021

Staff was wonderful. Service was ontime and fast. But when I called to get price for the work they quoted me $150. Then when it was done they added $29 "shop charges". When I asked they said everyone is charged that. Soooo why wasn't I quoted that? If you want to charge me $1,000 ok but tell me when I ask.

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DealerRater Dec 19, 2021

Very easy to schedule an appointment. Stacey was friendly and work was done in time promised.

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DealerRater Dec 19, 2021

The experience was fine, as far as car buying is concerned. Salesman knew his stuff.

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DealerRater Dec 18, 2021

Nice people, strait talk & dealing, prompt & sincere follow up on my resent pick-up truck purchase.

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DealerRater Dec 18, 2021

Stacey at service was wonderful and efficient and answered my questions. Service was quick and complete.

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DealerRater Dec 18, 2021

Wonderful staff and facility. Work completed in a timely fashion and convenient shuttle available for use at no charge

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DealerRater Dec 11, 2021

The atmosphere was warm and pleasant. Joyce was very cordial and knew exactly what to do.

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DealerRater Dec 8, 2021

First time at Safford Ford Service to help my son with some replacements to charger ports, extra key, and retrieving original door code on an old 2004 Explorer that he bought. Very pleasant staff, thank you!

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DealerRater Dec 6, 2021

Excellent job Everyone in the dealership was very accommodating Show salesman was excellent We'll buy another vehicle in the future it will be a truck this time

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DealerRater Dec 6, 2021

Stacy in the Ford Service Department does a very good job in arranging and maintaining service appointments!!!

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DealerRater Dec 4, 2021

Serviced my vehicle quickly and fixed my problems for a reasonable price. I will be returning.

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DealerRater Dec 3, 2021

The dealership staff was friendly and very helpful. They went above and beyond to get me in the vehicle I wanted within my price range. Stuck with me through multiple Test drives and vehicles. They never gave up..

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DealerRater Dec 2, 2021

The customer service was excellent. The technicians that worked on my cars also did a good job

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DealerRater Dec 1, 2021

They were respectful and considerate of our needs . Great overall and timely process. My son left with a huge smile!

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DealerRater Nov 29, 2021

We were from out of town. They made an appointment and had our 2021 super duty fixed within a few days. The woman in charge was professional and kind. Very impressed with this service department!

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DealerRater Nov 29, 2021

He did an excellent job the reason I gave four out of five is because I had one light left on my dash that somebody could head of brought to my attention so it could be repaired.

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DealerRater Nov 25, 2021

Working with Leah was great. She was able to get my truck in to service and me back on the road quicker than I expected.

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DealerRater Nov 24, 2021

Electrical problems with our Ford F 150 made it unsafe to drive to our home in Pennsylvania. The service team at Safford were extremely courteous and worked very hard on a Saturday afternoon to identify the problem and correct it, allowing us to continue on our trip. We couldn’t be happier with the service team.

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DealerRater Nov 23, 2021

Know their stuff, repaired vehicle and took care of recall all in one session. Price was fair enough and repairs were much quicker than I had imagined as car is 13 years old and a hybrid.

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